Do you ship to my area?

We ship across the entirety of Australia. As long as you can provide us with an accurate and detailed delivery address, we've got you covered!

 

How long will it take to get my order?

Orders are usually packed and shipped within one to two business days. We use Australia Post or Courier Please for delivery. If you're in a rush, you might consider using the express delivery method. Please note that specific delivery times can vary based on the courier's workload, especially during holiday seasons and the end of year sale events.

 

Can I track my order?

Absolutely! Once your order is shipped, a tracking number will be sent to your email. You can keep an eye on the status of your items at anytime.

 

What should I do if my order arrives damaged?

We aim to ensure a pleasant shopping experience and do our best to make sure the goods are in perfect condition before they start their journey. Please inspect your package as soon as it arrives. If there are any quality issues, take pictures, keep records, and email us at hello@moguoutdoors. We're here to provide the necessary support and service.

 

Do I need to pay for shipping? If so, how much is it?

- STANDARD SHIPPING

We charge a flat rate of $10 for shipping, covering the rest of the shipping costs ourselves. *Keep an eye out for “FREE SHIPPING”special promotions. (Different shipping fees may apply for sleeping mattress, please see below for details)

- EXPRESS SHIPPING

A flat rate of $15 applies to all express orders.

Express shipping is not an overnight or next day service for all areas. Please refer to Australia Post times for more information.

- SLEEPING MATTRESS

We have worked hard and strive to offer the best price for this mattress to our customers. Due to the sleeping mattress being quite big for delivery, we can't cover all the shipping costs, but you will receive your beautiful aesthetic comfy sleeping mat with only a very small percentage of delivery fees as see below:

VIC/NSW/SA/ACT: $10 each item

QLD/TAS: $20 each item

WA: $25 each item

NT: $30 each item